Neteller Company Logo

Name NETELLER
URL www.neteller.com
Location Isle of Man (UK)
Address NETELLER Plc, Audax HouseFinch Road, Douglas IM1 2PT, Isle of Man
Telephone +1 (403) 233-9466, +800 7767 6343 (in the UK); hotline available 9:00 AM – 6:00 PM
Live Chat Yes
Languages English, Spanish, French, German, Italian, Norwegian, Swedish, Danish, Japanese, Portuguese, Polish, Russian and Turkish

Neteller Banner

GENERAL INFORMATION

Neteller Sign Up ButtonNETELLER is an e-wallet available in over 180 countries that clients can use for online money transactions. Favored by the sports betting, casino and poker communities, it also covers a wide range of businesses and industries and processes transactions worth billions of dollars every year. The trademark and logo are the property of Optimal Payments Limited – a firm established in 1999 and based in Canada until 2004, when it was moved to the Isle of Man. Given that fact, NETELLER is now registered with the Financial Services Authority (FSA) of the British government and is subject to its strict regulations and laws. Its efficiency for gambling activities is emphasized by the fact that a great number of online casinos or poker rooms are headquartered in countries such as Malta or Antigua as a result of the advantageous legal and financial conditions there. Any gamer would have to undergo difficult and long processes if desiring to play at the venues, but NETELLER makes it simple and easy to deposit and withdraw from those locations.

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MAJOR SERVICES

  • Send/receive money
  • Net+ MasterCard
  • Payments to merchants
  • Transactions in any major currency (and many minor ones)
  • 24/7 customer support in 13 languages

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DEPOSIT/WITHDRAWAL OPTIONS

Money can be deposited into the account (called “money in”) by employing 33 methods, among them are: MasterCard, Maestro, Visa, Visa Electron, Visa Debit, UKash, International Bank Transfer, CashU and DineroMail. Several are cost-free, but some could charge a fee of as much as 7.5%; it is usually less expensive to deposit through merchant sites or local banks, but debit/credit cards could be relatively cheap, too. Transfers can be accomplished by using either money transfers or merchant sites (both instruments are free of charge). Withdrawals (“money out”) are achievable by seven different ways that charge varying fees: Bank Transfer (€7.5), Bank Draft (€7.5 – €25), Check (€7.5), Merchant Site (free of charge), Member Wire (€10.5), Money Transfer (free of charge) and Net+ Prepaid MasterCard (€0 – €4).

NET+ PREPAID MASTERCARD

Neteller Prepaid MasterCardThe NETELLER pre-paid card was put up on the market in 2003, being subsequently upgraded to Net+ MasterCard in 2008. There are no application, monthly or dormancy fees, which makes it a convenient debit card; in order to increase the customer’s security, the Chip and PIN technologies are applied. Millions of ATM terminals worldwide accept MasterCards, making the number of withdrawal options or Point of Sale (POS) purchase opportunities simply enormous. Transactions can be carried on in 8 different currencies: £, $, €, ¥, CAD, DKK, SEK, AUD, thus further helping the client to save money. Currency exchange fees are fixed at a flat 2.95% rate for any conversion, together with diverse ATM charges per withdrawal related to the currency, but no Point of Sale purchase implies any fees. Net+ is available in 94 countries, with the notable absence of the USA, where NETELLER earned considerable revenues until 2006, the year of its being excluded from that market due to new legislation.

THE VIP PROGRAM

NETELLER’s VIP program is designed to help and protect those customers who become club members by transferring substantial sums of money per year. There are five VIP levels, achievable upon reaching their respective thresholds:
  • Bronze. It can be reached by transferring $10,000 to $50,000 to merchants per year. The benefits are VIP Fraud Guarantee, VIP Chat, 1,000 Anniversary Reward points, 1 reward point earned per $1 and a foreign exchange fee of 2.95%.
 
  • Silver. It requires a transfer of $50,000 to $100,000 to merchants per year and besides VIP Fraud Guarantee and VIP Chat, it also provides for multiple currency accounts and flexible transaction limits. There are 5,000 Anniversary Reward points, the reward point rate is the same as for bronze and the FX fee is set at 2.25%.
 
  • Gold. This status involves a $100,000 to $500,000 transfer requirement and comprises all the benefits of silver plus a dedicated VIP manager, discounted deposits/withdrawals and a guaranteed limit increase. The foreign exchange fee is 1.50% and there are 10,000 anniversary Reward points.
 
  • Platinum (reachable by a $500,000 to $2,000,000 transferred per year) offers the same benefits as gold augmented by next day payouts and 0.25% cash-back earned. While the FX fee is the same as for gold, the reward points rate is improved to 1.25 per $1 and the Anniversary Reward points are doubled to 20,000.
 
  • Diamond. This is the highest VIP level that can be achieved (by transferring at least $2,000,000 to merchants per year) and it offers improved benefits when compared to platinum: cash-back earned represents 0.50%, the Anniversary Reward points are increased to 50,000, 1.50 reward points are earned per $1 and the FX fee is 1.25%.
 

SAFETY QUESTIONS

NETELLER is one of the safest and most reliable online payment systems in the world – it employs a powerful 128-bit SSL technology, the same type that banks use for their operations on the Internet. That provides for improved customer privacy protection – fraud is additionally precluded by the set limit of one account per individual. The company can also claim to be highly secure as it possesses the status of Authorized Electronic Money Institution regulated by the British Financial Services Authority (FSA).

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SIGNING UP

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Setting up an account is an easy process involving three steps:
  • Getting Started, by typing in one’s e-mail address, country of residence and preferred currency (from 19 available)
  • Details, which include the individual’s full name and address together with at least one telephone number. The gender and birth date of the customer are also necessary for the database, along with a password and three different security questions and answers.
  • Confirmation, where two identification numbers – a 12-digit Account ID along with a 6-digit Secure ID – are confirmed as having been sent to the client.

AFFILIATES

The affiliate program guarantees customers improved conversion rates and competitive commissions, owing to NETELLER’s eWallet and Net+ Prepaid MasterCard. The e-Wallet can even be employed to pay one’s affiliates and receive payouts from merchants.